Sunday, 18 January 2015

Another Happy Customer

Carol bought a machine quilting frame a few years ago, NOT one of ours.  But the frame didn't perform as she expected it would and the seller did not offer any after sales service. Understandably, Carol was really frustrated!

Carol heard about our 'La Mer' DVD. We designed the DVD to be helpful to ANY quilter using ANY sewing machine on ANY frame. Carol did find it helpful, but she was still struggling to get a nice line of stitching on her frame.  Just before Christmas she decided to get a set of Nifty Grips to help guide her sewing machine but realized that the installation was going to be difficult. As we were trying to figure out what to do, Carol's husband stepped in and said, "Just order the 6 foot New English Quilter frame." So she did! 
Carolis smiling now with her NEQ frame 
Carol's New English Quilter frame, purpose built table and Nifty Grip speed control handles arrived yesterday. Carol set it up today and here's what happened:

"Hi Martha, And we are off!!  I have just completed my first line of quilting and followed your manual instructions to the letter.  As you say in the manual practise is the key but I am so pleased with efforts so far and the simplicity of setting up.  The goody bag is just lush – I love the thread colours am sure I shall be ordering some in the future.  The manual is brilliant and is almost as if you are speaking directly to me very easy to follow and reassuring with the little summaries of steps along the way.  I just had to take a break and let you know my progress so far.  I am delighted. 
Very best wishes and thanks,Carol."
Carol is up and running with her New English Quilter frame
We love our customers, even AFTER they pay us.    We offer lots of customer support before, during and especially after our sales. We are delighted that after years of frustration,  Carol is up and running with her New English Quilter frame. And if she does run into any problems we are always happy to help.

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