Sunday, 21 October 2012

No place like home

Source: via Martha on Pinterest

Last week,  two sets of gals came for a demo visit from different parts of the country. Lynda purchased the 8 foot New English Quilter 2 at the Festival of Quilts in Birmingham. She came to visit with her mum, Doreen to collect her new frame and get a personal tutorial. Shows like the Festival of Quilts are so exciting and they provide the perfect opportunity to try and compare all the frames on offer. But sometimes people are so focused on purchasing the frame that they don't remember what to do with it once they've got it.

our stand at Festival of  Quilts 2012
 Shows are busy and crowded.  In all the commotion it can be hard to see and remember all the information that you need to get a new machine quilting frame up and running. Coming to collect the frame is the perfect solution. In the comfort of home with just a few people you have time to think. You can ask all the questions you like,  try the frame again,  play with various threads, and see how to load a quilt sandwich. We take the frame and table apart and put it back together, and look at lots and lots of quilts. And yes, we do have cups of tea and coffee and cakes to keep us going!

On a personal note, these collection demo's give us a chance to get to know our customers better. It's lovely to have the time for conversation over a cup of coffee or tea and a nice slice of cake. This works both ways. Our customers also enjoy the personal touch. People like knowing the Lincolnshire village where our frames are made. Once we've spent a few hours playing with the frame and sewing machine and talking shop, customers feel much more confident that they'll be able to get everything up and running smoothly when they get home.

Little Houses in the Big Woods machine quilted by Martha Milne

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